REFUND ELIGIBILITY

Refunds are applicable only in the event of technical issues, payment errors, or cancellation of a transaction. Refunds will not be granted for completed or successfully processed transactions.

 

REFUND PROCESS

Any refund request is processed as follows:

• The party requesting the refund (‘requester) (For example- Vendors, Customers) can raise a written refund request at grievance@dtxindia.in, mentioning details of the payment made, including but not limited to Date of Payment, Payment Transaction Reference Number, Mode of Payment, attach the proof of successful payment and Cancelled cheque in which the refund will be processed.
• The helpdesk team of DTX based on the initial information will assign this request to the respective department to which it relates. (For example – Corporate sales, SME sales, Admin).
• The department to which the refund request is assigned will complete the following steps-
• Investigate the refund request for its genuineness.
• Collect all the documents and information needed to substantiate and process the refund request.
• Obtain required approvals from the respective authorities as per the defined authority matrix of the company.
• After obtaining necessary approvals, the refund request is assigned to the Finance department of DTX for payment processing.
• Refunds can be processed to the bank account of the requester through NEFT/RTGS. There is no other payment mode through which the refunds are processed.
• The entire refund process is completed within a period of 30 (thirty) days from the date of receipt of refund request at grievance@dtxindia.in.
• The above refund process is designed to ensure minimal interface for refund payment, accounting, taxation treatment and reporting.

 

NON- REFUNDABLE POLICY

Refunds will not be issued in cases where the transaction was successfully executed, or if the user has violated the Terms of Use of the platform.

 

DISPUTE RESOLUTION

Any disputes regarding refunds can be escalated to our customer support team. If not resolved, you may contact the designated grievance redressal officer for further assistance.

 

COMPLIANCE

This policy is in accordance with the guidelines and regulations issued by the Reserve Bank of India (RBI) and other applicable laws governing TReDS platforms.

For further inquiries or clarification, please contact us at nodal@dtxindia.in.